Frequently asked questions
Clear answers about this independent distributor site, ordering in Australia / New Zealand / PNG, Preferred Customer checkout, and core Transfer Factor products. For step-by-step ordering help, see How to buy.
Are you official 4Life?
This is an independent 4Life distributor website — not an official 4Life corporate site. Product purchases are completed on the authentic 4Life Australia shop under this distributor’s referral:
How do I order in Australia, New Zealand or Papua New Guinea?
Order online through the official 4Life Australia shop. We recommend starting as a Preferred Customer (retail / consumer checkout) so you can buy products without joining as an affiliate — unless you intend to build a business.
- Official AU shop
- How ordering works (step-by-step on this site)
- Papua New Guinea information
Checkout, payment and account setup happen on 4Life’s secured servers.
Why does fulfilment mention New Zealand?
Orders placed through the 4Life Australia shop are typically fulfilled from the 4Life NZ warehouse / office. The Australian office is closed. That is normal for this region and does not change the fact that you shop via the official Australia storefront.
Customer vs Affiliate / Preferred Customer — which should I choose?
Preferred Customer (consumer / retail) is the best path if you simply want to purchase products — usually with no joining fee for customer signup, and access to member pricing and loyalty benefits where offered by 4Life.
Distributor / affiliate signup is only for people who intend to build a business and share products with others. If that is not your goal, please use Preferred Customer / retail checkout instead.
- Buy as a customer — how-to
- Distributor signup information (business path only)
Which product should I start with?
All three core formulas support normal immune function with 4Life Transfer Factor peptides. They differ by source and by what sits around those peptides. Most people choose one daily core product rather than doubling up — do not default to stacking Plus and Max.
- Transfer Factor Classic — original single-source UltraFactor from cow colostrum (no egg, no PhytoFactor)
- Transfer Factor Plus — Tri-Factor with a mushroom blend and zinc; Australia’s everyday favourite
- Transfer Factor Max — newest formula: Tri-Factor plus plant PhytoFactor, vitamins C and D, zinc, IP-6 and a mushroom blend
- RioVida — liquid antioxidant and immune support option
Browse the full range on products.html or the official shop.
What is Transfer Factor Max / PhytoFactor?
Transfer Factor Max is 4Life’s newest immune formula on the AU shop. It combines Tri-Factor peptides from colostrum and egg with PhytoFactor — plant peptides from Brassica napus (rapeseed) seeds — plus zinc, vitamins C and D, IP-6 and a mushroom blend. A daily serve provides 900 mg of 4Life Transfer Factor (600 mg Tri-Factor + 300 mg PhytoFactor). Four capsules daily with food and water. Contains milk and egg.
PhytoFactor is 4Life’s extract of small peptides from Brassica napus seeds. After the oil is pressed off, the remaining seed cake is water-extracted and filtered so the low-molecular-weight peptide fraction can be dried into a powder. Lab work found some of those peptides resemble defence peptides in colostrum; they are similar, not identical. PhytoFactor itself is plant-based. Max is not vegan, because it still contains milk and egg.
- Not the same as eating canola or broccoli.
- Max is not vegan.
- Does not replace Classic or Plus — choose one daily core rather than stacking Plus and Max.
- Found after screening high-protein plants; animal Tri-Factor still tested stronger in several lab measures; Max uses both.
PhytoFactor is an ingredient technology inside Max — not a separate product SKU. Product page: Transfer Factor Max on the AU shop.
What about shipping, returns and the money-back guarantee?
Shipping options, timing, returns and guarantee terms are those shown at checkout on the official 4Life Australia shop. This independent site does not replace 4Life’s checkout policies.
What this site already notes from past ordering pages and the home banner:
- AU orders are typically shipped from the 4Life NZ warehouse
- The home page highlights a money-back guarantee message (including lost shipments, as shown on the guarantee banner)
- Older buy pages on this site have mentioned a 30-day money-back guarantee — always confirm the current terms at official checkout
If anything is unclear, confirm the live policy text during checkout or ask via contact.
How long have you been a distributor?
This site represents a long-standing independent distributor relationship serving Australia, New Zealand and Papua New Guinea, with the homepage tagline Trusted Immune Support Since 2004 and trust messaging of 20+ years as a trusted independent distributor.
Is this medical advice?
No. Content on this website is for general wellness education using structure/function language only. Products and information here are not intended to diagnose, treat, cure or prevent any disease. Please speak with a qualified health professional for personal health decisions.
How do I contact you?
Use the site contact page: contact.html.
For order status, payment or account issues on the official shop, 4Life customer service for this region is typically reached through the NZ office channels listed during checkout / on 4Life’s site.
Independent 4Life distributor site — not official 4Life corporate. Soft structure/function wellness information only. No disease claims. Prefer Preferred Customer checkout unless you intend to join as a distributor.